ORDER PROCESSING
DELIVERY TIMELINE AND SHIPPING CHARGES
RETURNS
ORDER PROCESSING

At www.mayafabrics.com, we strive to provide a seamless and efficient order processing experience for our valued customers. We understand that timely and accurate order fulfillment is crucial, and we work diligently to ensure your orders are processed swiftly and accurately. Here is an overview of our order processing procedures.

1. Order Confirmation:

   • Once you place an order on our website, you will receive an order confirmation email. This email serves as acknowledgment that we have received your order and it is being processed.
   • The order confirmation email will include details such as your order number, item(s) purchased, billing and shipping information, and the total cost of your order.

2. Order Fulfillment:

   • Our standard order Processing and Dispatch time for Pre-cut Fabrics, and cut-to-order fabrics is 2-3 business days, and customized fabrics, and Home Decor items is 4-5 business days excluding weekends and bank holidays. During busy periods (sales events, holidays, etc.) the processing time can take up to 5-7 business days.
   • In the event that any items in your order are out of stock or delayed, we will notify you promptly and provide an estimated restocking or fulfillment date.

3. Quality Assurance:

   • Before your order is prepared for shipping, we conduct a thorough quality check to ensure that all items meet our high standards.
   • Our quality assurance team inspects each item for defects, damage, or any other issues that may affect your satisfaction with the product.
   • If any concerns are identified during the quality check, we will reach out to you to discuss possible solutions, such as replacing the item or offering a refund.

4. Shipping and Tracking:

   • Once your order has been processed and packaged, it will be handed over to our trusted shipping partners for delivery to your designated address.
   • You will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your shipment.
   • Tracking details enable you to stay informed about the estimated delivery date and conveniently track your package’s journey.

5. Communication and Updates:

   • We understand the importance of keeping you informed about the status of your order. Throughout the process, we will provide regular updates via email.
   • If there are any unforeseen delays or issues with your order, we will promptly communicate with you and work towards a resolution.

6. Order Modifications and Cancellations:

   • If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been processed for shipping.

7. Order Inquiries and Support:

   • If you have any questions or need assistance regarding your order, our dedicated customer support team is here to help. Feel free to reach out to us via email or phone, and we will respond promptly to address your concerns.

At mayafabric.com, we value your satisfaction and strive to provide exceptional customer service throughout the order processing journey. Should you encounter any issues or have special requests, please do not hesitate to contact us. We appreciate your business and look forward to serving you!

DELIVERY TIMELINE AND SHIPPING CHARGES

Domestic India

Once your order has been processed and packaged, we entrust it to our reliable shipping partners to deliver it to your doorstep. The shipping timeline will depend on your location.

Delivery timeline

Region	Shipping Time
Gujarat	2 to 3 Days
Mumbai	2 to 3 Days
Rest of India (except NE & JK)	4 to 8 Days
North East & JK	8 to 14 Days

Please Note:

• The delivery timelines mentioned above are estimated and apply to standard business days, excluding weekends and holidays.
• While we make every effort to deliver your order within the specified timelines, actual delivery may vary due to factors beyond our control, such as weather conditions, customs clearance, or logistical delays. We appreciate your understanding in such situations.

Shipping Charges

At mayafabrics.com, We believe in providing accurate and competitive shipping rates to ensure that you only pay for the shipping based on the actual weight of your order. During the checkout process, our system will automatically calculate the total shipping cost based on the weight of the fabrics you choose. Our shipping rates are designed to provide you with accurate pricing and a seamless shopping experience. Please find the shipping charges based on weight below:

Fabric Weight	Gujarat (Rs.)	Mumbai (Rs.)	Rest of India (Rs.)	North East & JK (Rs.)
Up to 0.5 kg	30	40	80	120
0.5 kg – 1 kg	45	60	110	160
1 kg – 5 kg	45 (per kg) + 30 (Additional 0.5 kg)	60 (per kg) + 40 (Additional 0.5 kg)	110 (per kg) + 80 (Additional 0.5 kg)	160 (per kg) + 120 (Additional 0.5 kg)
Over 5 kg	30 per kg	40 per kg	60 per kg	120 per kg

International Shipping and Additional Charges

• When you’re placing an order for international delivery or to specific regions located outside of India, the shipping charges will be clearly communicated to you while you’re going through the checkout process. These charges are determined based on factors such as your chosen shipping destination and the overall weight of the items in your order. Our primary aim is to ensure that international shipping is a hassle-free experience for you,
• Customers should be aware that if there are any custom charges, brokerage fees, or additional taxes and charges that apply to their international shipment in the destination country, it’s their responsibility to handle these payments. These costs are separate from the shipping fees and are determined by the customs regulations and policies of the destination country. The courier company will require customers to make these payments directly to them. It’s recommended to stay informed about the customs regulations of the destination country to avoid any surprises and ensure a smooth delivery process.

RETURNS

1. Eligibility for Returns:

   • We accept returns for fabric products within 5 days from the date of delivery.
   • The fabric must be unused, unwashed, and in its original condition with all tags and labels attached.
   • Customized or cut-to-order fabrics may not be eligible for return unless there is a defect or error on our part.

2. Return Process:

   • To initiate a return, please contact our customer support team at hello@mayafabrics.com within the specified return period.
   • Our customer support representative will guide you through the return process, 

3. Return Shipping:

   • The customer is responsible for the return shipping costs unless the return is due to a defect, error, or damaged item.
   • We recommend using a trackable shipping method to ensure the safe return of the fabric.
   • Please ensure that the fabric is securely packaged to prevent any damage during transit.

4. Inspection and Refunds:

   • Once we receive the returned fabric, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
   • If the fabric passes the inspection, we will initiate a refund to your original payment method, excluding any shipping charges, within 7 business days.
   • Refunds may take additional time to process depending on your bank or credit card company.

5. Non-Refundable Items:

   • Please note that certain items are non-refundable, including cut-to-order fabrics, customized fabrics, and clearance/sale items unless there is a defect or error on our part.

6. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange a fabric item, please follow the return process mentioned above for a refund and place a new order for the desired item.

7. Damaged or Defective Items:

   • If you receive a damaged or defective fabric item, please contact our customer support team immediately with supporting photographs or evidence. We will assess the situation and, if deemed valid, arrange for a replacement or refund, including any shipping costs incurred.